Head - Customer Experience - Bank

J- D - Customer Experience

1. Redesign the current digital/Branch/Contact center experience across all the channels to improve customer experience.

2. Enable new and innovative solutions for customers to transact.

3. Rolling out Differentiated Service Experience for Online customers across all touch points

I. Contact Centre

ii. Chatbot

iii. Branch

4. Rolling out Differentiated Communication

i. Customer

ii. Partner

6. Increase Efficiency and Speed of Execution

7. Responsible for Customer Strategy