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Azmat

Manager Management Search at Infoedge

Last Login: 25 April 2024

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Job Code

872429

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Info Edge
Info Edge

Head - Customer Excellence/Service - Healthcare/Hospitality

10 - 20 Years.Hyderabad
Posted 3 years ago
Posted 3 years ago
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Position is with one of the leading Healthcare Group

- Minimum 10+ years in Customer Service Management, service delivery and enhancing customer experience .

- Preference will be given to Candidates from hospitality industry.

Job Description :

- Responsible for implementing customer experience improvements .

- Organise events, establish customer connect, retention reduction in complaints.

- Working on the Customer Strategy to drive Service Excellence across the business.

- Develop structured process-maps to achieve client & customer satisfaction index.

- Conceptualizing and executing new processes, design programmes, enhancements by using technology for increasing the performance and customer delight.

- Plan training and process implementation for the loyalty program and customer touch-points.

- Direct and monitor execution of customer enhancement programs & improvise last mile customer interface

- Provide amicable resolutions for disputes in customer complaints.

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Posted By

user_img

Azmat

Manager Management Search at Infoedge

Last Login: 25 April 2024

1626

JOB VIEWS

498

APPLICATIONS

4

RECRUITER ACTIONS

Posted in

BPO

Job Code

872429

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