Head - Customer Excellence - Manufacturing

- Develop the strategic framework for establishing and running the Customer Excellence

- Evaluate and diagnose emerging local needs and provide design, development and implementation support for launching interventions as per SLAs across various parts of the business within this domain

- Be responsible for creating business impact by developing and implementing a comprehensive curriculum for all functions of the organization

- Offer support to various regions in implementing the Customer Excellence Curriculum developed for commercial units; highlight challenges and offer resolution with speed

- Building strategic partnerships for bringing in external knowledge to add value

- Initiate benchmark studies on best practices within the domain of functional capability development