Head - Customer Engagement & Service - Branch Banking

Head Customer Engagement, Service -Branch Banking

1. Country Head for Service, Customer Experience & Service to Sales for Branch Banking

2. Sales and P&L head for Service Delivery Manager (SDM) Channel (~ 4000 Branch Lobby Staff) Pan India

3. Experience into Customer Excellence

4. Only for Banking sector

5. Branch / Bank client experience

6. Take overall responsibility for the development, performance and maintenance of the customer service activities of the organisation.

7. Meet your targets and those of the team as a whole

8. Efficient running of the team contribute to training and development of the team

9. Achieve maximum profitability and growth in accordance with organisation plans

10. Direct and manage all the customer service activities.

11. Direct, manage and monitor the overall performance of the customer services team

12. Effective liaison, support and assistance between customer services department and rest of organisation

13. Maintain and improve mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entities.