Head - Customer Engagement - Consulting Firm

- Drive Customer Engagement strategy and programs.

- Have a cross-functional view (Sales/ Marketing/ Commercial effectiveness, CRM)

- Improve Sales Force Effectiveness thru data analytics & insights using internal & external data.

- Effectively engage affiliate management and cross functional teams in rolling out engagement strategy

- Support strategic Business Planning - New product launches etc.

- Build strong metrics to measure impact of marketing activities/ campaigns and incentive planning for field staff.

- Evaluate and suggest organization realignments

- Premier Institute MBA

- 10-12 years experience in similar domain

- Previous experience in consulting would be a big plus

- Prefer a diversity candidate