Head - Customer Due Diligence

- Accountable for owning and delivering the end-to-end, best-in-class onboarding client journey for Retail clients

- Expected to align the client journey objectives to strategic agenda and responsible for identifying and creating areas of competitive advantage in the onboarding domain, including conceptualizing and implementing the end-to-end client journeys cutting across processes, systems and platforms.

- Country framework and organisational structure to deliver the end-state vision of the onboarding client journey. Embed digitisation principles in redesigning processes for straight-through-processing whenever possible

- Strong stakeholder management across Group, country, country business, T&I, frontline, Call Centre, Compliance, Finance and Risk to ensure alignment across organisation on target state architecture and to deliver the end-state vision. This includes prioritising initiatives and decisions related to the scope product requirements while maintaining strict oversight over investment funding within the journey