Head - Customer Care Operations - eCommerce

10 - 12 Years

Mumbai

Posted 6 years ago

#BPO Operations #Customer Service #Customer Service Head

Industry - New Media and Internet

Skills - customer care, process improvement, process excellence

Job Type - Permanent

Description - The role is managing pan India customer care operations.

The candidate will be managing process improvement and process excellence.

Client Details

The fast paced ecommerce company.

Description :

- Develop and implement customer care policies, procedures, and regulations necessary for ensuring a satisfied customer base

- Establish communication channels through which customers can send in their feedback or challenges for prompt resolution

- Interface with the management and other services

- Maintain and improve service standard

Profile:

- Minimum 10 -12 years experience in Customer care management.

- Good Communication and Problem-solving Skills.

Job Offer :

Exciting leadership role with growth oriented company.

Page Group India is acting as an Employment Agency in relation to this vacancy.

Contact - Hemlata Bora

The Apply Button will redirect you to website. Please apply there as well.

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HR at Michael Page

Last Login: 11 October 2022

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