Head - Customer Care - eCommerce

Industry - New Media and Internet

Skills - customer care, process improvement, process excellence

Job Type - Permanent

Description - The role is managing pan India customer care operations.

The candidate will be managing process improvement and process excellence.

Client Details

The fast paced e-commerce company.

Description

- Develop and implement customer care policies, procedures, and regulations necessary for ensuring a satisfied customer base

- Establish communication channels through which customers can send in their feedback or challenges for prompt resolution

- Interface with the management and other services

- Maintain and improve service standard

Profile

- Minimum 10 -12 years experience in Customer care management.

- Good Communication and Problem-solving Skills.

- Ability to handle large teams.

Job Offer

Exciting leadership role with growth oriented company.

Page Group India is acting as an Employment Agency in relation to this vacancy.

Contact - Hemlata Bora

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