Head - CSR Fund Raining

Position Overview:

Role & responsibilities

CSR Business Head - Focus on Topline Numbers for CSR funds PAN India

Key Responsibilities:

1. Funding Management:

2. Sales/BD Leadership:

3. Customer Branding :

4. Building New and existing Partnerships:

Qualifications and Skills:

- MSW/MBA Social Work

- Proven experience in a leadership role within a customer service or call center environment.

- Strong knowledge of customer service principles, practices, and techniques.

- Excellent analytical and problem-solving skills with the ability to gather and interpret data and metrics.

- Exceptional communication skills, both written and verbal, with the ability to effectively interact with diverse stakeholders.

- Proficiency in using customer service software, CRM systems, and Microsoft Office suite.

- Ability to work under pressure, multitask, and meet tight deadlines.

- Strong leadership and interpersonal skills, with a focus on team building and employee development.