We are looking for CRM Head with a leading real estate industry. - Ability to overlap both an anonymous (breadth) service desk model and a high-touch (depth) relationship manager model - The asks from an operations perspective for both of these is quite different. - Conceptualizing, designing and implementing new processes versus implementing proven templates from the parent organization. - Understanding of IT tooling for service operations.,not just as a user, but as someone who has an informed point of view on available platforms/ solutions and pros and cons of each of them. - Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments. - Enlist the efforts of sales and senior management when necessary to accelerate the collection process. - Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis. - Establish and maintain effective and cooperative working relationships with dealers and sales. - Responsible for development, execution, and continuous refinement of multi-channel Consumer Relations and the development of programs, roadmaps, and Consumer Relation strategies.

Mumbai

Head - CRM - Real Estate 

Head - CRM - Real Estate  ,Job Description for Head - CRM - Real Estate  in People Konnect in  Mumbai for (12-19) years of experience. Apply Now!

Job Description for Head - CRM - Real Estate  in People Konnect in  Mumbai for (12-19) years of experience. Apply Now!