26/08 Ashlesha
Assistant Manager - HR at People Konnect

Views:1517 Applications:95 Rec. Actions:Recruiter Actions:5

Head - CRM - Real Estate (12-19 yrs)

Mumbai Job Code: 735899

We are looking for CRM Head with a leading real estate industry.

- Ability to overlap both an anonymous (breadth) service desk model and a high-touch (depth) relationship manager model

- The asks from an operations perspective for both of these is quite different.

- Conceptualizing, designing and implementing new processes versus implementing proven templates from the parent organization.

- Understanding of IT tooling for service operations.,not just as a user, but as someone who has an informed point of view on available platforms/ solutions and pros and cons of each of them.

- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments.

- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

- Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.

- Establish and maintain effective and cooperative working relationships with dealers and sales.

- Responsible for development, execution, and continuous refinement of multi-channel Consumer Relations and the development of programs, roadmaps, and Consumer Relation strategies.

Women-friendly workplace:

Maternity and Paternity Benefits

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