Head - CRM - Real Estate

Name : KLV Builders and Developers

Designation : CRM Head

Years of Experience : 12+ years

Industry : Real Estate

Job Location : Chandigarh

ROLE :

The role of the Head of CRM is to oversee all CRM functions, building the business's overall consumer management capability in order to provide a high level of service and excellent consumer experience and capture data across all key touch-points of the business.

The Head of CRM is a key pillar in the business's income generation strategy and he serves to maximize consumer retention and the acquisition of new consumers, therefore, enabling the business to achieve its consumer base targets and ultimately its financial goals.

KEY DELIVERABLES/ RESPONSIBILITIES :

- Build & maintain relationships with clients.

- Escalating & resolving the concerns as raised by clients.

- Conduct business reviews to make sure that the clients are satisfied with the service.

- Coordinate with Internal departments to ensure that the business needs are fulfilled effectively.

- Responsible for leading the Post Sales CRM Operations, payments and collections.

- Ensure regular monitoring of project, progress and update the clients on the same.

- Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service.

- To maintain relationship with clients and coordinate on client queries post booking formalities till possession.

- To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc.

- Ensure the compliance with the process and procedures made by the company and ensure its effective implementation during the complete process.

- To identify the discrepancies and keep them into the notification of the Management at the right time.

- To prepare various reports on daily, weekly, quarterly and monthly basis.

- Excellent communication and interpersonal skills.

- Good hands on experience in advance excel formulas and have handled ERP (Sales Tracking Software)

- Experience in real estate industry.

EDUCATION / DESIRED PROFILE :

- Graduate/MBA with 12 + experience in the same profile.

- Excellent communication writing and speaking skills.

COMPETENCIES/ SKILL SET :

- Proven work experience as a CRM.

- Solid background in customer acquisition strategies

- Technical expertise with CRM and analytical systems

- Knowledge of online marketing methods and best practices

- An ability to manage marketing projects end-to-end

- Strong communication skills along with a customer-oriented attitude