Head - CRM Marketing - FMCG - IIM/FMS/MDI/XLRI

Head - CRM Marketing Head _Gurgaon_leading FMCG client_premier MBA College Preferred

- Monitoring and building relationships with existing customers through CRM systems

- Ensuring the CRM system provides an effective sales channel

- Developing and implementing marketing techniques that will drive new customers

- Set specific marketing strategies to retain customers

- Plan and manage multi-channel marketing campaigns

- Suggest new methods to address customers- needs and regularly engage with them

- Track marketing metrics and trends, like conversion rates and web analytics

- Assist with organizing promotional events to reach prospective customers

- Review and select CRM software that meets our company's needs

- Conduct market research to follow trends and competition