- Possesses extensive experience in CRM, demonstrating a profound understanding of CRM strategies, Loyalty & Retention.
- Oversee all aspects of customer relationship management, ensuring compliance with audit requirements.
- Understand legal considerations related to CRM operations, with the ability to anticipate and address potential legal risks.
- Utilize exceptional analytical skills to interpret complex data and translate it into actionable insights and have experience with CRM software platforms.
- Candidates with a minimum of 15 years of experience in the Hospitality, Retail, QSR, Aviation, and FMCG industries will be preferred.
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