Head - CRM - FMCG/Hospitality

- Possesses extensive experience in CRM, demonstrating a profound understanding of CRM strategies, Loyalty & Retention.

- Oversee all aspects of customer relationship management, ensuring compliance with audit requirements.

- Understand legal considerations related to CRM operations, with the ability to anticipate and address potential legal risks.

- Utilize exceptional analytical skills to interpret complex data and translate it into actionable insights and have experience with CRM software platforms.

- Candidates with a minimum of 15 years of experience in the Hospitality, Retail, QSR, Aviation, and FMCG industries will be preferred.