Job Description : Key Role : Managing CPU Operations with the following broad objectives : - KYC/AML / Banned list compliance in document verification. - Filing of all statutory reporting to all regulators be done within the timeframe for all Units. - Opening accounts as well as processing all customer instructions - as per agreed SLA/ TATs. - Productivity - to achieve benchmark numbers. - People management / R &amp; R. - Business support &amp; customer service. - Overall controllership &amp; process adherence. - Creating redundancy. - Handling centralized processes of CPU i.e. TDS Unit/ PIS Unit/ Central Stationery/ Customer deliverables. - Unit Handling all audit / compliance issues of CPU. - Budget / capacity planning. - Cost saving. - Quality Initiatives Key Responsibilities : - Overall responsibility for ensuring KYC compliance in document verification &amp; ensuring that errors are within tolerance limits and also ensure that all suspect cases identified in the - Banned list- alerts are closed within time by Branches. - Overall responsible for processing of all customer instructions error free. - Resolution of all customer complaints within TAT and doing RCA for non-recurrence. Directly handling all senior mgt, customer and MD complaints and closing them out within the agreed TAT. - Customer interface - making client visits (For selected big Corporate/Preferred customers), attending customer meets at branches and meeting Regional Head's for identification of pain areas &amp; customer service issues. - Ensuring that all departments in the unit conform to TAT requirements on a daily basis and provide solutions to the team to weed out bottlenecks to ensure smooth flow of forms end-to-end. - Ensuring process adherence by reviewing processes periodically and looking out of opportunities where processes can be automated for all Units. - Ensuring that individual &amp; team productivity are maintained/ achieved as per set benchmarks for the Units. - Ensuring complete controllership in the unit by means of adherence to all laid down policies &amp; guidelines, for zero exposure/potential exposure to the bank - dip check to be done for all processes at regular intervals - People management - identifying right people for jobs, providing guidance, grooming, providing fair &amp; friendly work environment, planning career path for the team and ensuring high morale at all levels. - Guiding &amp; mentoring the Unit Heads in day-to-day operations like production planning and any other areas of concern. - Identifying areas of automation &amp; creating adequate back-ups for each job, to reduce person dependency &amp; enhance controllership. - Vendor management - review performance of the vendor and ensure that the vendor meets the required quality standards of the Bank and delivers within the TATs. - Ensuing that the customer deliverables i.e. FD advices, account statements (Adhoc/Daily/HNW/ UBS) are sent in time. Does a detail review of the Courier performance and monitor the TATs/ RTOs in case of HNW statements. - Identifying areas of quality improvement by taking help of QIG as well as maintaining ISO standards. - Giving information to auditors (internal/ external) in time and adhere to all internal process guidelines. - File all regulatory reports/ data of the Bank in time with NSDL/RBI and IT authorities. Compensation : Upto 28 Lacs

Chandigarh

Head - CPU Operations - Retail Assets - Bank 

Head - CPU Operations - Retail Assets - Bank  ,Job Description for Head - CPU Operations - Retail Assets - Bank  in Talent Integrators in  Chandigarh for (8-12) years of experience. Apply Now!

Job Description for Head - CPU Operations - Retail Assets - Bank  in Talent Integrators in  Chandigarh for (8-12) years of experience. Apply Now!