Job Description : - Works collaboratively with all peers to ensure organizational goals are met - This role is responsible for three skill pools - Instructional Writing Group (IWG), Design Solutions Group (DSG) and Editorial Group (India) - To monitor and forecast demand for the Skill Pools and ensure that there is a quality supply of offshore personnel sufficient to meet anticipated demand by optimizing the use of own employees, contract employees and outsourced resources at minimum cost. - To engage with the Skill Heads on the development of high- performing personnel within the skill pool through the use of succession planning, spread of skills and rotation (where needed). - To work with Skill Heads to identify process and procedures for project execution and for competency development - To keep scanning the market for new skill needs for any of the three pools reporting to this role - To understand and advise on the technical competency requirements of each discipline within the skill pools. - To manage a positive working relationship with the all stakeholders, both onshore and offshore. - Responsible for reviewing and recommending future development and enhancements of Skill Pool systems. - To do capacity planning of all resources within the skill pools annually according to budget number and fine tune the number of resources as projects start - To maintain utilization levels as agreed and declared within the organization - To help Skill Heads in getting the right productivity from resources - Responsible for identifying with Skill Heads activities which can be outsourced on a regular basis - Responsible for selection of vendors based on their merit to perform tasks/project - Responsible for compiling and reporting to the COO - on a monthly basis about each Skill Pool statistics on areas such as retention rates/succession planning/utilization/competency levels - To engage with HR on matters of recruitment and performance management. - To engage with Skill Heads and HR on matters of training, development and competency frameworks. - To support the management of the financial performance of the skill pool, in particular by managing the contractor and outsourced personnel. - Responsible for cost control within area of responsibility and approval of invoices (contract and outsourced personnel) where relevant. - To ensure project reviews happen in all skill areas under this role - To ensure senior skilled resources are available for interviews when needed - To ensure there is process to capture productivity norm and to form this norm which is used in estimation. - To ensure pre- sales (proposals and RFPs) are attended to by the skill pools in a timely manner. - To be the managerial help and assistance to all skill heads within Content Competency Center - Helps all skill pool by providing a cross functional platform to share experiences - Responsible for Content Solution provided at pre- sales levels or input provided for RFI/RFP to Pre- Sales For more details call Abhishek 9830792892

Kolkata

Mumbai

Head - Content Competency Centre - BPO/ITeS 

Head - Content Competency Centre - BPO/ITeS  ,Job Description for Head - Content Competency Centre - BPO/ITeS  in Analytics Marketing Services in  Kolkata Mumbai for (15-30) years of experience. Apply Now!

Job Description for Head - Content Competency Centre - BPO/ITeS  in Analytics Marketing Services in  Kolkata Mumbai for (15-30) years of experience. Apply Now!