Urgent opening with one of the Big 4 audit firm in Mumbai.  Job Title: Head Consumer Service   Position : On Contract ( Fixed Term Contract)  Contract Duration : 6 Months  Location : Mumbai  Department: Operations  Reports to: Head Operations  Minimum qualifications  Education: MBA or equivalent from a top tier institute  Experience: 10+ years (seasoned retired / Freelancer can also apply) 			 Position Summary:  - Create processes and lead vendor on-boarding teams to facilitate best in class on-boarding, customer service and support processes for consumers.  - Ensure seamless end-to-end delivery of service for consumer customers  Role Description:  - Own the processes for end-to-end consumer experience (on boarding, servicing, support, feedback collection, etc.) to ensure Instant and friction-less payments (for both online and physical payments)  - Provide project management, governance and risk management perspective in meeting customer needs from facilitating acceptance of multiple form factors including wallet / card to Integrated offerings and encirclement's (redeem offers and loyalty points)  - Manage vendor relationships and teams responsible for field and back-office support of consumers.  - Implement established standards of performance, policies and procedures to meet customer expectations and risk requirements   - Collaborate across all internal functions and Client teams to provide a seamless service delivery to Jio Money customers across all products  - Manage and monitor vendor performance for all consumer-facing processes   - Identify process improvement areas based on analysis of operational data and customer feedback  If interested then feel free to call me at Mobile: +91 82880-38073 or Faiz 08095708696  Ravi Mishra Sr. Manager - Key Account Mobile: +91 82880-38073

Mumbai

Head - Consumer Service - Big4 

Head - Consumer Service - Big4  ,Job Description for Head - Consumer Service - Big4  in Step Up Placements in  Mumbai for (10-30) years of experience. Apply Now!

Job Description for Head - Consumer Service - Big4  in Step Up Placements in  Mumbai for (10-30) years of experience. Apply Now!