Head - Community Marketing

Head of Community Marketing

About the job :

Your responsibilities will include :

- Defining and developing a community management strategy

- Organising various community building initiatives to cultivate and grow participation in community forums

- Monitoring and optimising community engagement levels

- Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive

- Foster and strengthen new relationships with key influencers within the community

- Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation

- Generate comprehensive reports on overall community sentiment and notable trends and provide meaningful feedback

Key Requirements :

- You have a degree in Marketing, Business Administration or related field.

- You have prior experience within Community Management.

- You are a people person and are able to empathise and build rapport with others easily.

- You have strong interpersonal skills and can build relationships with and influence stakeholders.

- You have event management skills and are able to handle several responsibilities in a dynamic, evolving environment.

- You are adept at managing social media.

- You have excellent written & verbal communication skills and can generate impactful content.

- You are organized and able to juggle multiple priorities and deliverables.