Head - Commercial Banking Operations

Key responsibilities:

- Ensure associated risks both financial & operational are minimized by establishing a control framework through a combination of system / manual controls, supervisory review and adherence to documented process.

- Effective management of all processes within tower and ensure to provide high quality services to the clients

- Primary interface for strategic business units/ clients on Process Risk issues, risk and control assessment.

- Constant monitoring of respective tower performance and re-engineering the work flows to improve quality of operational processes to sustain ever increasing business volume - Capture and monitor performance effectively through MI.

- Exhibits strong understanding of the corporation and regulatory policies and their business implications

- Independent responsibility for handling assignments i.e. reviews within the section

- Support Group Leader / Delivery Leader - Process Risk Review and Assurance in Reviews, Assessments, Risk Councils and RFPs

- Extensively engage with all internal and external stakeholders and maintain relationships at Senior Management levels

- Effective people management; prepare, empower, energize and motivate people; celebrate and publicize success, retain and nurture talent and reduce attrition rates.

- Focus on improving the team commitment by encouraging group pride, dedication, co-operation and congeniality and thereby the organizational climate.

- Identify and groom future Managers and leaders; support HR and change initiatives of AA Services.

- Drive cultural change in the attitudes of employees and insist spirit of ownership and commitment in them.

- Ensure compliance with department's assignment procedures and Client's Service Level Agreements

- Meet regulatory and strategic compliance requirements as prescribed from time to time in the Overall Risk Analysis model for enhanced performance, lower overall risks and better management

- Familiarize with the Roles and Responsibilities defined in GOA, Delivery Agreement, DA and procedures and ensure Self and Department/Team's adherence

- Ensure Self and Department/Team's adherence to applicable Client Policies

Experience:

- Minimum 10-12 years of experience in Commercial banking, Retail banking or Capital Markets

- Experience of handling large teams including managing Managers and Team Leaders

Skill set:

- Good communication skills ( oral / written)

- Good in stake holder management

Qualification: Graduation ( preferably in Commerce)