Head - Collections - Used Commercial Vehicle

Job Purpose

- To drive the collections for UCV product PAN India and ensure sustainability of the business through timely collection & recovery

Key Responsibilities - 

Managerial Responsibilities - 

- Manage the overall coordination of collection and recovery activities for the zone within the collections team

- Hiring and training to create an efficient & robust team for effective delivery on budgeted outcomes

- Monitor & review the activities of the zonal collections teams for achievement of collections targets

- Ensure compliance in cash accounting & collections norms; identify fraudulent practices & take corrective steps

Functional Responsibilities - 

- Define and review collection strategies for the zone; establish processes for efficient collections and recovery; forecasting the possible defaults & likely closures

- Gain market pulse through meetings with channel partners & engage in direct field visits for key accounts

- Work closely with sales, credit policy & legal teams for jointly arriving at necessary course of action for defaulters or potential defaulters

- Ensure collections efficiency in zone assigned- achieve collections targets while controlling cost of collections

- Predictive analytics, boost collections through incentives / programs and explore alternate venues for collections

Job Requirements - 

Qualifications - Post Graduate / MBA

Experience - 12-15 years of experience in handling collections (preferably with a background in mechanical engineering or equivalent)

Functional Competencies 

- Knowledge of the local market

- Strong analytical skills

- Problem solving and decision-making skills

Behavioral Competencies 

- Relationship Management (critical for retaining key customers)

- Strong communication and interpersonal skills

- People Management skills