Head - Collections - Retail Assets - Bank

- Drive Collections of the area of coverage and be the one point contact for collections.

- Be the owner of Collections for the accounts for PAN INDIA locations. Build a robust and strong in-house collections team. Ensure and check that collection policies and standards are being implemented at the ground level. Business Planning for the Organization. Management and presentation of Collection management information systems (MIS) and regular performance reviews.

- Develop and execute collection strategies consistent with the nature of exposure and gravity of delays in payment.

- Ensure the development and achievement of short, medium and long-term plans of the collection's teams are fully aligned with operational/business strategy while being cost-effective.

- Continuously improve collections practices by identifying new ideas and methods, and by benchmarking against best practices and industry standards.

- Manage delinquency related parameters and ensuring are within triggers.

- Identification, empaneling, training and retention of the desired agencies at regional/area levels.

- Responsible for early identification, escalation and mitigation of emerging credit risks.

- Work with Risk heads to decipher risks associated with new or enhanced products and enhance the team's ability to identify measure and monitor market risk.

- Review, maintain control and minimize the cost incurred towards collections of dues.

- Implementing the monitoring mechanism and MIS to ensure that each parameter of KPI is constantly measured, reported, analyzed and improved

- Develop and provide high-quality credit risk related MI, insight and advice to key stakeholders to support informed decision making.

- Act as a constant source of feedback to product and policy teams to aid in amending policies/products time to time to suit the market risk.

- Increase collection efficiency by minimizing delinquency % and NPA

- Responsible for operational delivery against approved forecasts/operational budgets effectively and accurately.

- Responsible for continuous process improvement plans.

- Identifying and optimizing income opportunities through penal collections.

- Ensuring appropriate control on the budget is maintained including resourcing to ensure the right balance is struck between driving improved performance and managing costs.

- Creating and submitting a quarterly financial forecast for review by management.

- Coach, mentor and develop staff - Coordination with internal and external stakeholders, vendors, fraud unit, risk, new accounts, verification and legal for streamlining & effective collection operations.

- Ensure adherence and compliance to the group code of conduct and regulatory requirements

- Plan and implement periodic audits to ensure that all processes carried out at the regions adhere to the standard operating procedures