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Head - Collections - Outbound Contact Center (15-20 yrs) Premium

Mumbai Job Code: 637591

- Manage the outbound collection contact center in professional manner while keeping and improving customer relationship.

- Collect payments in accordance with payment due dates.

- Identify issues attributing to account delinquency

- Review and monitor assigned accounts and all applicable collection efficiency reports

- Provide timely follow-up on field and online payment arrangements

- Mail correspondence to customers to encourage payment of delinquent accounts.

- Monitor accounts deeply and creates segments to identify outstanding debt categories

- Investigate historical patterns

- Find and contact clients to ask about their overdue payments

- Take actions to encourage timely or rather advanced payments

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