Head - Collections & LAP - SME Segment - BFSI

Head Collections & LAP - SME - BFSI - Mumbai

- Strategy formulation and implementation: Formulate and plan Collections strategy on lines of the business strategy and regulatory rules - To develop liaison with alternative channels Authorities, Influential Personalities, Prominent Lawyers etc. so as to be able to handle contingencies and facilitate efficacious functioning of the recovery department - Devising strategies to encourage walk-in collections -

- Ensure co-ordination with the concerned Litigation team and decide the most expeditious Legal action and to implement the same on the field such as service of Summons / Warrants / Execution Warrants - Develop target and incentive plans Lead the development of control and measures to identify excessive operational risk and/or control problems at an early stage. Ensure immediate measures are taken to maintain quality and efficiency standards.

- Conceptualizing and implementing competent strategies to ensure timely collections pan India

- Have a clear competitive strategy and implement the same -

- Benchmarking within industries for best practices, process, service standards and use of technology to improve collection efficiency -

- Educating Collection In-charge / bucket head on appropriate contract allocation practices and ensuring the adherence of the same whenever allocations required in the regions - Ensuring and leveraging productivity of collections department employees right from inception

- To operate as an awareness and alert centre for recovery, being the knowledge hub for guiding business on receivable related matters

2. Budget & Profitability: - To monitor drive and review the field force towards achieving the budgeted recovery - Review budgeted / targeted recoveries - Ensure effective recovery of debt and NPA management - Drive Profitability & Ensure Portfolio Quality Maintenance - Timely repossession to ensure minimal disposal losses

3. Product & Process related: - Analysed MIS - both process and result, to bring measurability of all activities - Process improvement of recovery activities - Devise and develop process & procedures aimed at reducing cost of collections Co-create service standards in collaboration with other departments - Ensure audit compliance and rating parameters are met

4. HR & People management: - Provides guidance to both direct and indirect staff, fostering an environment that encourages participation, teamwork and communications. - Provide training support and content for functional and behavioural training of vertical field executives and managers for their development and retention - Improving engagement of department - To co-ordinate with the Accounts, Litigation, Operations, H.R. and all other Functions for inputs and related functional support

5. Customer related: - To plan & develop various customer touch points / call centers focusing on recovery activities Ensure Customer complaint management - Enhance technology usage for remaining relevant to customer expectations and experience