Head - Collections - FinTech

- Managing National Team for collection & recovery through In-house & outsource team.

- Managing team of collections manager & Collection officers for daily repayment collection manually & digitally.

- Ensuring optimum resolution of NPA accounts and reducing NCL losses.

- Manage and track early portfolio stress indicators across all delinquency stages and take corrective actions to minimize loss in a controlled environment.

- Developed risk based segmentation approach for collection calling across all delinquency stages to ensure optimum portfolio coverage.

- Streamlined field collection strategy to increase coverage and contactibility.

- Streamlined collection management processes by launching policies for collection tele-calling, field strategy, settlement, lien management and collection dunning reminders.

- Conceptualized and Setup an automated tool with internal and external variables to simplify tracking and negotiation with delinquent customer.

- Co-ordination with internal and external auditors.

- Meeting Bucket wise target across product line.

- Proficiency in implementing result-oriented recovery plans to manage delinquency and Debt Management within pre-set norms for achieving organizational objectives and ensuring profitability.

- Result-oriented People Manager with focus on driving compliance, commitment, high performance and engagement; focusing on delivery of great customer experience both internally and externally.