Head - Collections - Credit Cards

- Managing and reducing delinquency on credit card collection

- Monitoring and Managing soft and hard collection of credit card

- Strategising for below and above 90 days bucket for collection

- Create collection strategy and analyse depending on customer profiling

- Reviewing and ensuring categorization of recovery portfolio of credit card

- Liasioning with related teams for the necessary treatment of the recovery portfolio/delinquency

- Onboarding appropriate collection agencies and monitoring their performances regularly.

- Ensure that the outstanding is within the limits as decided management

- Managing a team of collection tele-callers and recovery team including in house and outsourced for collection the dues

- Ensure timely calling is done to the defaulted credit card holders and following up hard for timely payments.

- Reviewing and monitoring various categories of aging portfolio

- Travelling and meeting clients having high default and aging status in coordination with the team.