Head - Collections - BFSI

Responsibilities:

- Spearheading the Collections Process, Quality & Audits (Internal & External).

- Alternate collection strategy; Monitoring & executing customer communication process through digital platforms after considering the cost aspect.

- Create process flow to manage the workflow, escalations and proactively engage resources to address issues.

- Interface regularly with the Collection Team & Other Departments and extend support on portfolio-related queries.

- Regular training to PAN India Collection team on Collections Processes & Audit.

- Negotiating with customers in cases when non-payment occurs.

- Work closely with the internal teams in EMI bounce cases and provide guidance to them for recovery calling, ensuring string follow-ups for X bucket cases

- Negotiating with customers in cases when non-payment occurs

- Should be able to drive key tele calling matrices

- Drive and motivate the team to meet targets.

- Manage the monthly close process of Accounts Receivable.

- Provide AR-related reports and data as requested by Top management.

- oversee the day-to-day operations of the full-cycle A/R team

- Formulate strategic plans for driving the key KPIs for the Collection Team