Head - Collections - BFS/IT

Location : Gurgaon

Experience : 5-10 Years

Function : Finance & Accounts

Responsibilities -

- Building and Structuring the collections process

- Setting up efficient collections system modules to manage the credit function

- Develop a robust operational risk/controls framework for credit collections, RCSA and QC;

- Engage in development, implementation, review, and monitoring of various credit programs and providing training and coaching to continuously upgrade the competency of the team members across levels.

- Formulating & implementing strategies for improvements of collect inflows and reduction in bad debts

- Working with outsourced collections agencies

- Overseeing credit and collection functions

- Give pertinent data-backed feedback to the credit team to help improve the credit model to suit the market risk.

- Develop effective customer communication strategies

- Manage and increase collection efficiency

- Lead Monthly Risk reviews with Senior Management addressing collections efficiency metrics

- Monitor bucket flow targets and prevention on loss provisioning

- Delinquencies and Fraud Management

- Setting up robust fraud management and operations practices to reduce delinquency ratios.

- Processes and Policies

- Implement collections policies and procedures

Skills:

- An analytical mindset with a practical approach to problem-solving.

- In-depth knowledge of the latest fintech and collections and risk management tools and frameworks

- Experience of designing and establishing new collections processes

- Strong management skills

Personal Attributes:

- A hard-working, humble disposition - we are looking for doers who think, and thinkers who do.

- Enjoys hands-on, day-to-day work while having a bigger picture view of the goals to accomplish.

- An enthusiastic teammate with a demonstrated commitment to creating a positive work environment.

- Strong sense of ethics and integrity.

- Desire to make a strong impact on the lives of millions through their work