Posted By
Posted in
Banking & Finance
Job Code
1320335
Collection Head - Unsecured Business Loans
Job Role :
- Direct Reporting will be of 4 Regional Collection Manager & total team of 150-200 people
- Deliver the assigned Financial Targets - Delinquency / RoR / GCL / NCL
- Manage daily/weekly/monthly collection operations with optimum productivity and performance
- Maintain cost of collections/cost per account with the given budget
- Building/Reviewing and execution of collection strategy for the assigned portfolio
- Review with RCM on daily/weekly/monthly basis
- Capacity Planning - Internal as well as external
- Monitor the high POS accounts at location level and also review Trail upload and Trail Gap
- Create, build, train and manage the front-line collections team, spread across pan-India locations
- Build class leading collections capability - FTEs / Vendors / Processes / Technology / Tracing Tools / Legal etc
- Ensure strict adherence to processes and control measures
- Ensure adherence to regulatory requirements. Successful completion of internal/external audits.
- Ensure Customer centricity - ensure adherence to COC, conduct RCA of collection related complaints and work continuously to minimize them
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Posted By
Posted in
Banking & Finance
Job Code
1320335