Head - Client Support Strategies - Digital Payment Business

JOB DESCRIPTION :

- Has the overall responsibility for the Client operational relationships for India/South Asia and is recognized as the company's authority on the Clients, and the markets' operational and processing business.

- Provides functional and technical leadership for all operational activities for Clients, orchestrating cross-functional delivery of systems and services to Clients;

- Deploys client support strategies that preserve company and client expertise while delivering effective, efficient and consultative support and project management that aligns to Visa and Client business goals and objectives. This involves post-sale implementation, technical and product support to the client base.

- Ensures that the team provides leadership and consulting related to clients/market to internal stakeholder organizations including: Sales, Product, Systems, Risk and Legal.

- Is the voice of CSS within the India/South Asia Leadership Team and champions/aligns market strategies with CSS objectives and goals.

- With the assistance of the Regional Implementation Head, negotiate and secure resources required to complete projects.

- Reports directly to the Vice President for Client Support and Implementations - AP

- Key internal stakeholders include the GCM and Country Managers for the region.

- Travel will be required

MUST HAVE-

- 15+ years of progressive leadership experience and in client-facing roles in the payments industry preferred.

- Technology expert in the field of retail payment processing with extremely good understanding of technology systems, operational processes, business objectives and regulatory and risk aspects of digital retail payments business

INDUSTRY PREFERENCE : Financial services and/or payments processing industry