Head - Client Onboarding - Healthcare

Head- Client Onboarding

We are looking for a highly motivated professional who will drive and lead our Client Onboarding team ,who resonates with the concept of client delight and believes in rendering that from the first day.

Locations: Mumbai/Bangalore/Pune

- Candidates can be located at either of the above 3 locations , but should be open to travelling to the other 2 locations.

Experience; 7 to 12 years

Salary; 35 LPA

Responsibilities:

- Liaising with sales and customer success for smooth onboarding experience

- Liaising with clients for scheduling, training, and setup

- Ability to handle coordination internally and externally at scale

- Confidence to engage with internal and external stakeholders

- Energetic, active ; this needs to be an energetic person

- Tech fluency ; experience with CRM and tooling

Requirements:

- 7+ years of experience handling professional services or business analyst teams or Customer Success Ops

- Proficiency with modern software stacks ; like Airtable, Notion, etc.

- Experience in professional services or Customer Success

- Experience managing key processes at significant scale or volume