Head - Client Experience - Banking

head client experience - Insignia preferred banking

Education : Post Graduate

Experience : Client facing servicing experience in Banks. Experience in managing preferred clients. Including Team Management / Strategic role. Minimum experience 8 years

Key Skills : Good interpersonal and communication skills ; English

- Have passion for service delivery

- Understand the needs of HNI & SME clients

- Ability to stick with timelines and follow-up

- Good networking skills ; ability to start relationships and build rapport

- Sound knowledge of retail banking products

- Ability to understand client needs and service range of pdts

- Process Orientations - self-discipline to adhere to laid down processes

- Have High integrity and professional value

Key Roles : Ensure complete solution is provided to clients with coordination with internal Stakeholders - Ops, Central Service Delivery teams, technology & Branches

- Ensure TAT of service requests and complaints

- Create a Wow through Service delivery

- Work in close coordination with Insignia Service Managers & Relationship Manager to deliver superior service to clients

- Ensuring 360- client engagement - "Total Client Ownership"

- Working closely with other Business Units to set up process and provide service to Insignia clients

- Ensuring adherence to Compliance processes and guidelines

- Responsible for look and feel of the Insignia lobby