Head - Change Management - Banking

- Design and deliver improved processes across a broad range of Operations activity to improve customer experience and TATs, increase efficiency and productivity, lower operational losses and ensure compliance with regulatory and internal requirements.

- Act as an Retail Banking Operations Specialist having a broad range of experience (15 years) in Operations of a Retail bank, including areas like Reconciliation

- Key stakeholder in major bank wide projects initiated by business. Representation in such project teams to ensure that operational impact on branches and central operations is handled and managed smoothly.

- Initiate new projects within Operations, identify and select vendors, define the project scope, plan, manage and oversee the implementation aspects.

- Manage and facilitate roll out of new products and services proposed by Consumer Banking units from an operational and IT perspective.

- Assist various teams in central operations to analyze the current process and advice / implement change for achieving automation, process improvements and SLA/productivity measurements and improvements.

Exp :15 Years +

CTC : Best in industry

Candidates only from banking industry

Location : Oman/Muscat