Head - Cards & Payments Solutions Delivery

Head Cards and Payments Solutions Delivery

Specific skill sets :

- Should have hands on experience of end to end management / prioritization of initiatives and projects including working with cross-functional teams/heads

- Having good knowledge of fundamental project management concepts.

- Exposure of large scale complex projects desired.

- Proficient in stakeholder and vendor handling.

- Should be able to build and maintain a team, mentor them on project management and business analysis, provide guidance and groom the team to excel.

- Able to identify and highlight the risks and propose solutions to mitigate them for products and processes handled.

- Should have handled multiple projects simultaneously.

- Extensive knowledge of Cards and Cards & Digital payment concepts, processes and solutions.

- Must have the understanding of regulations that govern the Issuance of Debit, INR Prepaid and Forex cards and the transaction processing and settlement for the same.

- Clear understanding of Financial reconciliation, settlement and clearing

- Take complete ownership of related systems, projects, resources and compliances

- Willingness to roll up sleeves and lead certain projects in Individual contributor capacity

- Attitude to manage projects within stakeholder accepted timelines.

- Should be adept in presenting crisp view to management on projects in the domain

- Exposure to EFT switch, ATM, POS, Merchant Acquiring solutions & Payment Gateways and UPI payments

- Well versed with RBI, VISA, MasterCard, Rupay, NPCI UPI regulations and jargons in the domain.

- Concepts such as tokenization, contactless transactions and transit wallets should be known.

- Knowledge of various payment technologies including ISO 8583, APIs, Web services, MVS Stack, XFS Layers etc., used in the domain will be necessary

JOB SUMMARY :

- Program management and Business Analysis for projects in payments domain

- Should be able to derive actions from regulations and directives for the popular card and payment products.

- Will be managing all new product initiatives and support business requirements on enhancing the existing products listed

- End to End project management from analysis business requirement, documentation of requirement, solution evaluation keeping in view effort estimation versus business justification, quality analysis of the solution through testing, process documentation and risk analysis and implementation / rollout planning and execution including end user training / communication

- Manage Project Managers / Resources working under the role.

DETAILED RESPONSIBILITIES :

Program / Project Management :

- Takes assigned project(s) from original concept through final implementation.

- Defines project scope and objectives and publishes project status.

- Creates and maintains project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts. This includes documenting, prioritizing and tracking requests (changes, enhancements, etc.) and coordinating with the Change Control Board (CCB).

- Conducts project meetings with teams and stakeholder and management to review project deliverables and deadlines.

- Provides single point of contact for assigned projects and coordinates interaction and communication during cross functional programs

- Assists in identification and assignment of internal resources and external contractors to meet varied project requirements.

- Manages the process documentation and drives process adherence.

Business Analysis & Reporting :

- Works with appropriate personnel to allocate personnel time to project tasks and to track progress of their work.

- Assesses and prepares to address the operational impacts, workflow, training, etc. issues of a project.

- Reviews, analyzes, and creates detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify computer programs.

- Coordinates the development of all approved versions of business and functional specifications for specified applications.

- Prepares documents for Operation Risk Committee and Steering Committees for decision on process finalization, cost approvals and product launches.

- Reviews use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.

- Prepares routine reports (financial, quality, production, customer service, operational efficiency, market share, etc.) relating to the specific projects ongoing.

- Manages training for the new product or process implementation and identifies any training needs with respect to process change or product launch.

- Actively participates in development of training material and process maps for all the change requests managed.

Quality Assurance & Testing :

- Acts as a lead for managing resources for all small and big projects and manages outsourced testing team UATs on enhancement and production fixes.

- Should provide support on test scripting, resource allocation and tracking for all UATs to closure.

- Displays leadership needed to instill a team-oriented, client-driven, results-driven team. Coaches and develops the testing resources reporting.

- Defines, develops and implements quality assurance practices and procedures, end user test plans and other QA assessments.

- Ensures that all tests are conducted and documented according the standards agreed upon by the business unit and IT.

- Responsible for the overall success of testing, including tracking of bug reports and change requests and ensuring their timely resolution and results verification and release sign-off.

- Coordinates groups of service providers or support teams who assist in bug fixes and explains the defects to relevant stakeholders who either contribute in fixing them or are to decide the change in solution to fix such defects.