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10/08 Harjot Kaur
Practice Lead at Smart Source

Views:3842 Applications:295 Rec. Actions:Recruiter Actions:24

Head - Call Center Operations - Strategy & Analytics (10-18 yrs)

Bangalore Job Code: 730829

Urgently hiring for Head Call Center Operations (Strategy & Analytics) with a Top Brand in Bangalore.

STRATEGIC INTENT - 

- Quarterly, Monthly, Weekly, Daily and Half-hourly forecast demand Forecast for service, considering sales plan, seasonal variations, cyclical variations and irregular variations - Contact center and Back office

- Develop proper data structure, Reporting key business KPIs, Provide impactful insights on business.

Major purpose of the job - 

- Develop and prepare strategies for Business Intelligence processes for Customer operations

- Developing and building the Forecasting & governance capabilities in the team to meet the stake holder expectation

- Perform analysis on organization processes and provide appropriate results.

- Prepare architecture for data, prepare strategies and provide business object solutions as per requirements.

- Analyze all complex data and identify requirements for business enhancement in project.

- Provide support to all business resources and monitor all requirements for various value added service.

- Managing & coordinating, with both the internal and cross-functional organizations, communications & timely information dissemination to the team & Stakeholders

- Timely performance management dialogue with the team to ensure performance improvement

- Establish coaching relationships within the team and develop skills of the team members

- Internal Audits and quality assurance to ensure compliance to the policies and processes

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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