- To look after entire 300 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing &amp; reviewing system. - Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. - Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations. - Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. - Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. - Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. Competencies/Skills/Abilities: - Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence Functional Competencies:- - Experience in Outbound call centre sales process - 11-14 yrs - Min number of agents handled : 1000+

Gurgaon/Gurugram

Head - Call Center - BPO 

Head - Call Center - BPO  ,Job Description for Head - Call Center - BPO  in Global People Management in  Gurgaon/Gurugram for (15-20) years of experience. Apply Now!

Job Description for Head - Call Center - BPO  in Global People Management in  Gurgaon/Gurugram for (15-20) years of experience. Apply Now!