Head - Business - Travel Vertical - B2B Commerce Platform

Name of Role : Head of Business, Travel Vertical

Reporting to : CEO

Job Location : Bangalore

Qualification : B Arch, B.COM, B.SC, B.Tech/B.E. , MBA

Experience : 5.0 to 15.0 Year (s)

Working days : 6

No of openings : 2

Budget : 20.0L to 40.0 L

Mandatory :

- A minimum of 5 years experience in the travel industry.

- A degree in Hospitality, Travel, Tourism, Sound knowledge of domestic and international travel trends.

- About company: It is Bangladesh's leading full-stack B2B commerce platform for small businesses (online and offline). We provide easy access to B2B sourcing, last-mile logistics, digital credit and business management solutions to small businesses.

About the role :

- By enabling commerce with new supply chain inventions, creating logistics backbones and by ensuring financial freedom using technology, We looks to elevate how small businesses operates in Bangladesh.

- Our technology platforms currently serves 500,000+ small businesses in Bangladesh. We aim to change and rebuild how logistics, commerce and finance works for Small Businesses.

- This role will head the end-to-end business operations for Travel vertical including product development, marketing, sales and customer service.

Responsibilities :

- Analyze needs of potential traveler segments and develop fit-for-purpose tour packages for target customers.

- Build sustainable relationship with travel partners i.e., airlines, hotels, aggregators, tour operators, and other vendors to deliver best-in-class experience to customers.

- Source products and destinations to meet consumer demands for diversified group of travelers.

- Lead end-to-end business operations including product development, marketing, sales and customer service to ensure a smooth customer experience.

- Create competitive advantage through driving collaborative partnership with related industry players.

- Closely work with technology team to integrate developed products/packages in digital platform so that these can be smoothly accessed by agents for reselling or by customers directly from digital channels.

- Deal with customer enquiries and complaints and aim to meet their expectations.

- Develop and manage team to achieve KPIs and drive sustainable business growth.

- Remain updated about recent trends of the industry and competition activities.

- Implement alternative and innovative ideas for achieving new business.

Requirements :

- Detailed understanding & knowledge of travel management processes.

- The ability to build and maintain positive relationships with partners and clients

- Excellent attention to detail and organizational skills.

- Good communication, customer service, and interpersonal skills.

- Strong sales skills and commercial awareness.

- Ability to interact, communicate and negotiate effectively.

- Sound knowledge of domestic and international travel trends.

- A minimum of 5 years experience in the travel industry. A degree in Hospitality, Travel, Tourism, or relevant field is preferred.