Senior Executive at V-Konnect Associates
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Head - Business Process Re-Engineering - BFSI (8-14 yrs)
The incumbent will be responsible for Sales & service for Retails Assets, Business banking, Credit cards and/or Retail Liability sales to :-
- Ensuring completion of SQ Assessment and Reviews as per the plan across branches/asset hubs and respective customer touch points.
- Facilitating achieving SQ standards as per the targets set for the year
- Ensure sustenance of the improvement thru validation exercise
- Periodic engagement with the respective Regional Leaders towards a review of the Customer Service Initiatives with a view to improve the scores, process delivery
- Undertake Improvement Projects with a target to create an impact on the Service Delivery, Business Improvement, Cost Reduction, Sales force effectiveness and other process KRIs
- Ensure compliance to the processes related to Complaints / Query resolution within timeline & adequate.
- To take up improvement initiatives with other functions related to Complaints Management
- Ensure reduction in pendencies of A/C opening open cases and Customer Instructions for the Region.
- Competency building among asset hub staff around Customer Service Delivery Processes
- Ensure process and service support are extended to the branches / regions as per the SLA