Head - Business Process Excellence - Scientific Communication Services Provider

About the Organization :

This company is a leading provider of scientific communication services to more than 60,000 clients across 116 countries. It offers specialist academic editing, medical communications, publication support, transcription, translation, and training services to individuals and corporations across sectors such as academia, publishing and pharmaceuticals.

Job Responsibilities :

- Analyzing existing enterprise processes/systems; identifying ways to improve operational efficiency.

- Partnering with the business leaders to develop and implement end-to-end processes that meet business objectives.

- Facilitating creation and use of customer journey /customer experience maps .

- Fostering a culture of innovation based on customer feedback and user voice.

- Facilitating process mapping workshops, training and coaching individuals and teams involved in process improvement.

Desired Skills and Experience :

- 3 years+ of professional experience with 2 + years in business process management / program management / management consulting and working with cross-functional teams to effect continuous improvement. Experience in Kaizen/Lean preferred.

- MBA/Advanced degree or certification in quantitative process improvement disciplines (e.g. Lean) and a broad knowledge of business process-improvement methodologies is a plus.

- Keen ability to solve problems and reach decisions keeping interest of multiple stakeholders in mind.

- Excellent interpersonal skills and ability to influence without authority.

- Analytical approach and proven ability to relate multiple data points in arriving at a conclusion.

- Ability to navigate through individual and department differences to achieve best outcome for the organization and drive change successfully.

Reporting to : Vice President, Operations

Job Location : Andheri West, Mumbai