Head - Business Operations Risk/Fraud Investigations - Payment Gateway

Company: Digital Platform of a Large Conglomerate

Designation: Business Operations Risk Lead

Exp: 12+ years

Profile:

- The incumbent would be responsible for designing processes to ensure that company platforms & products are safer to transact, improving customer satisfaction, monitoring real time service levels and schedule adherence

- Maintain or exceed established standards for customer service, and resolves complex issues with little or no supervision or direction

- Perform manual fraud review to detect fraudulent transactions

- Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate

- Resolve problems that require in depth investigation and/or research

- Identify trends, emerging risks, and insights regarding fraud investigations

- Work with cross-functional teams across the Digital platforms & products for collaboration on fraud risks and investigations

- Deliver significant business impact and contributions through quality, productivity, and customer experience improvements

- Managed a team in risk operations

- Looking for candidates with 12+ years of experience in risk operations/fraud investigations in the Fintech/BFSI space/E-commerce