Head - Brand Management - Telecom

Key Responsibilities:

- To laision with all the brands/OEM/ODM for support

- Maintain a healthy relationship with all OEM

- To ensure proper supply of spares from each OEM for respective devices

- To maintain failure trend data for each OEM

- Get necessary requisite support from OEM for after sales service

- Negotiate with OEM on warranty support, tri-party after sales support and EOL support

- Monitor spares level for each OEM and ensure that proper spares support is available from them

- Ensure spares readiness from each OEM prior to commercial launch of the product

- Escalate to OEM to get necessary RCA for defect as reported by Field teams

Criteria :

- Vendor management

- Mobile Devices After sales management

Keywords :

- Customer relationship management

- Mobile Phone service

- Parts Management