Head - Branch Operations - Bank

- Overseeing the Branch Operations functions of branches and ensure compliance with all regulatory requirements.

- The person should have strong knowledge of Opening of Savings Bank Account, Current Account, Fixed Deposits (Resident, NRE and NRO), KYC / AML, Loan Operations (WCDL, Term Loan, CC/OD etc.,), Inward and Outward Remittances (Foreign Inward Remittances, SWIFT, RTGS, NEFT, IMPS etc.,), Nostro Reconciliation

- Effectively manage the resources in Branch Operations at all branches.

- Ensure all policies and SOP related to Branch Operations functions are updated on time with the latest regulatory guidelines.

- Keeping a continuous track of the latest regulatory guidelines and timely implementation.

- Ensure policies and SOP's are in place for all branch functions.

- Ensure all Head Office and regulatory reports are submitted on time. Should be strong in regulatory returns like RReturn, DRI, CBWT, Quarterly KYC data etc.

- Supervise and ensure all accounts are opened on time, welcome kits are delivered within TAT, CKYCR upload is done within

- 10 days from the date of customer onboarding and the account opening documents are scanned in the banks scanning system.

- Ensure timely delivery of all regulatory and automation projects by allocating necessary resources for UAT and continuous monitoring.

- Focus on automation of all reports to ensure accuracy and staff productivity.

- Ensure all issues of previous regulatory /Concurrent / Internal audits are take care of to avoid any repeat comments.

- Ensure staff completes all the mandatory trainings on time.

- Develop a culture of learning among the team members, arrange weekly training sessions to ensure staff is updated with the latest regulatory guidelines.

- Ensure all customer complaints/queries are attended on time and resolved to customer satisfaction.

- Develop and maintain cordial relations with all departments of the bank.