Head - Backend Operations - Customer Loan

Job Purpose

The role incumbent will be responsible for running the backend processing of all customer loan interactions.

Role

- Set up and manage end to end central operations for all asset products.

- Document Management (Scan, Store, Retrieve, Maintain),

- Cash & Payments Management (Reconcilation, Banking relationships, New payment methods)

- Loan Management System Maintenance,

- Loan servicing & closure operations - refund, cancellation, waivers, customer communication etc.

- Set up end to end central operations process in collaboration with other functions like sales, credit, customer service collections, finance

- Ensure process & people efficiencies of highest standards enhancing the customer experience

Qualification & experience

- Years of experience - 10-15

- Mandatory Qualification - preferably MBA

- Good to have, not mandatory - NBFC, BFSI or financial process companies