Head - Analytics - Credit Card Business

Role: Head of Analytics

Location: Bangalore (Full time)

ABOUT QRATA:

Qrata matches top talent with global career opportunities from the world's leading digital companies including some of the world's fastest growing startups using Qrata's talent marketplaces. To sign-up, please visit Qrata Talent Sign-Up

ABOUT THE COMPANY WE ARE HIRING FOR:

Our client is offering credit card solutions for banks and financial institutions. It provides services like credit card design and onboarding, credit card authorization, payment processing, collections and dispute resolutions, credit card fraud detection, and more. They serve in the B2B space in the FinTech market segments.

POSITION OVERVIEW

We are seeking an experienced individual for the role of Head of Analytics. As the Head of Analytics, you will be responsible for driving data-driven decision-making, implementing advanced analytics strategies, and providing valuable insights to optimize our credit card business operations, sales and marketing, risk management & customer experience. Your expertise in statistical analysis, predictive modeling, and data visualization will be instrumental in driving growth and enhancing the overall performance of our credit card business.

Responsibilities:

1. Develop and implement Analytics Strategy:

- Define the analytics roadmap for the credit card business, aligning it with overall business objectives.

- Identify key performance indicators (KPIs) and metrics to track the performance of the credit card business.

- Collaborate with senior management and cross-functional teams to prioritize and execute analytics initiatives.

2. Lead Data Analysis and Insights:

- Conduct in-depth analysis of credit card data, customer behavior, and market trends to identify opportunities for business growth and risk mitigation.

- Develop predictive models and algorithms to assess credit risk, customer segmentation, acquisition, retention, and upsell opportunities.

- Generate actionable insights and recommendations based on data analysis to optimize credit card product offerings, pricing, and marketing strategies.

- Regularly present findings and recommendations to senior leadership, using data visualization techniques to effectively communicate complex information.

3. Drive Data Governance and Quality:

- Oversee data governance initiatives, ensuring data accuracy, consistency, and integrity across relevant systems and platforms.

- Collaborate with IT teams to optimize data collection, integration, and storage processes to support advanced analytics capabilities.

- Establish and enforce data privacy and security protocols to comply with regulatory requirements.

4. Team Leadership and Collaboration:

- Build and manage a high-performing analytics team, fostering a culture of innovation, collaboration, and continuous learning.

- Provide guidance and mentorship to the team, promoting professional growth and development.

- Collaborate with stakeholders across departments, including Marketing, Risk Management, and Finance, to align analytics initiatives with business objectives.

5. Stay Updated on Industry Trends:

- Keep abreast of emerging trends, techniques, and technologies in analytics, credit card business, and the financial industry.

- Leverage industry best practices to drive innovation and continuous improvement in analytics methodologies and tools.

Qualifications:

- Bachelor's or master's degree in Technology, Mathematics, Statistics, Economics, Computer Science, or a related field.

- Proven experience (7+ years) in leading analytics teams in the credit card industry.

- Strong expertise in statistical analysis, predictive modelling, data mining, and segmentation techniques.

- Proficiency in data manipulation and analysis using programming languages such as Python, R, or SQL.

- Experience with analytics tools such as SAS, SPSS, or Tableau.

- Excellent leadership and team management skills, with a track record of building and developing high-performing teams.

- Strong knowledge of credit card business and understanding of credit card industry dynamics, including risk management, marketing, and customer lifecycle.

- Exceptional communication and presentation skills, with the ability to effectively communicate complex information to a varied audience.