Head - Aftersales - Automobile Firm

Head - Aftersales

KEY RESPONSIBILITIES:

- Identifying the market potential and develop long term & short term business plan for the region

- Analyze, prepare & maintain budget for the region

- Strategic planning and management on inflow of vehicles

- Marketing management focusing on customer, brand & customer satisfaction

- Setting revenue targets annually, quarterly & monthly basis and take appropriate initiatives to achieve the target in par with the expenses

- Standardize process & procedures inorder to setup service operations and smooth functioning in the region

- Guide and direct infrastructure development projects in the region

- Review & validate root cause analysis and propose exective solutions inorder to retain customers and repeat business

- Estimate and recruit man power requirement as per the market and business scenario

- Attaining market leadership by providing after-sales service over the product lifecycle in the region

Knowledge & Skills:

- In-depth understanding & Technical expertise of automobile after-sales function (passenger car)

- Planning & Strategic Orientation

- Customer Satisfaction Management

- Change Management

- People Management

Qualification: Engineering + MBA (preferable)15-20 years in After sales service experience with at least 5 years in a senior position (such as Country Head in a large distributor or multi-brand dealer network) preferably in Gulf market with passenger car segment