Practice Lead at Symbiosis Management Consultants
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Head - After Sales Service Excellence - Tractor (15-20 yrs)
Head - After Sales Service Excellence - Tractor
- Making After Sales Service Strategies, Implementing Systems & Processes for achieving Service Excellence.
- Customer service satisfaction index improvement.
- Monitoring of Customer Relation Operations and ensuring maximum customer satisfaction and business excellence.
- Managing Call center's & CRM activities.
- Improvement in service convenience & coverage .
- Maintain Accuracy & Speed of Warranty Information
- Automated solution Development for after sales processes
- Dealer Service Quality Index & Handling of MIS
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