Head - After Sales Service Excellence - Tractor

Head - After Sales Service Excellence - Tractor

- Making After Sales Service Strategies, Implementing Systems & Processes for achieving Service Excellence.

- Customer service satisfaction index improvement.

- Monitoring of Customer Relation Operations and ensuring maximum customer satisfaction and business excellence.

- Managing Call center's & CRM activities.

- Improvement in service convenience & coverage .

- Maintain Accuracy & Speed of Warranty Information

- Automated solution Development for after sales processes

- Dealer Service Quality Index & Handling of MIS