Head - Administration - Retail

- Administrative Operations Management: Oversee and manage all administrative functions within the retail organization, including facilities management, office supplies procurement, vendor management, travel coordination, and office equipment maintenance. Ensure smooth day-to-day operations and resolve any administrative issues that may arise.

- Facility Management: Manage the maintenance, cleanliness, and safety of the retail premises. Coordinate with external service providers for facility repairs, cleaning services, security systems, and other facility-related matters. Ensure compliance with health and safety regulations.

- Budgeting and Cost Control: Develop and manage the administrative budget, including monitoring expenses, negotiating contracts, and seeking cost-saving opportunities. Implement strategies to optimize resource allocation and control administrative costs.

- Staff Management: Recruit, train, supervise, and evaluate administrative staff, such as receptionists, office assistants, and facility maintenance personnel. Provide guidance, coaching, and performance feedback to ensure a high level of productivity and customer service.

- Inventory and Supplies Management: Oversee the procurement and management of office supplies, stationery, and other necessary equipment for the retail organization. Maintain appropriate inventory levels, coordinate with vendors, and negotiate favorable pricing and terms.

- Compliance and Regulatory Requirements: Ensure compliance with all applicable laws, regulations, and industry standards related to administrative operations. Stay updated on changes in regulations and implement necessary changes to ensure adherence.

- Communication and Coordination: Facilitate effective communication and coordination between different departments within the retail organization. Collaborate with stakeholders, including store managers, HR, finance, and operations teams, to address administrative needs and resolve issues promptly.

- Records Management: Develop and implement processes for efficient record-keeping, document management, and data security. Ensure compliance with data protection and privacy regulations. Establish protocols for document retention and disposal.

- Crisis Management and Business Continuity: Develop and implement plans for crisis management, emergency response, and business continuity. Coordinate with relevant stakeholders to ensure preparedness and timely response to emergencies or disruptions.

- Continuous Improvement: Identify opportunities for process improvement and implement best practices to enhance administrative efficiency and effectiveness. Monitor industry trends and technological advancements to leverage new tools and systems for improved administrative operations.