Designation -Manager- Call Center Job Location: Mumbai CTC Offered: Between 10.00-14.00 Lacs Candidate Requirement : PROFESSIONAL EXPERIENCE : 6-10 years of experience preferably in Call Center Management from Insurance Industry EDUCATION / PROFESSIONAL QUALIFICATIONS / CERTIFICATIONS : Any Graduate/ Post Graduate INDUSTRY : Insurance Job Description : - Set-up new Call centers for EDM for scaling up seats. - Strategize and drive Call center for MoM target achievement & data conversion. - Strategize and execute projects for Call center efficiency improvement. - Planning & managing outsourced Call center for business delivery. - Lead forecasting and Call center planning. - Interviewing & certifying outsourced Call center Team. - Development & Training of Call center Team. - Managing overall reporting & MIS for all performance parameters. - Managing and tracking MoM data campaign-wise and performance. - Ensuring proper scrubbing of data as per the validations before uploading to the Call Center CRM. - Working closely with CRM and dialer team to align dialing strategy with business requirements. - Planning campaign-wise staffing basis analysis of data inflow. - Designing and roll-out of incentive plans at Call center. Track effectiveness on business output. - Take business inputs from Call center interations and VoC and incorporate in customer processes. - Adherence to audit & compliance. Keeping process and Call center compliant with TRAI and IRDAI distance marketing guidelines.

Mumbai

HDFC Life - Manager - Call Center 

HDFC Life - Manager - Call Center  ,Job Description for HDFC Life - Manager - Call Center  in HDFC Life in  Mumbai for (6-10) years of experience. Apply Now!

Job Description for HDFC Life - Manager - Call Center  in HDFC Life in  Mumbai for (6-10) years of experience. Apply Now!