15/05 Praseetha P
HR at HDFC Life

Views:564 Applications:60 Rec. Actions:Recruiter Actions:7

HDFC Life - Manager - Call Center (6-10 yrs) Premium

Mumbai Job Code: 697942

Designation -Manager- Call Center

Job Location: Mumbai

CTC Offered: Between 10.00-14.00 Lacs

Candidate Requirement :

PROFESSIONAL EXPERIENCE : 6-10 years of experience preferably in Call Center Management from Insurance Industry

EDUCATION / PROFESSIONAL QUALIFICATIONS / CERTIFICATIONS : Any Graduate/ Post Graduate

INDUSTRY : Insurance

Job Description :

- Set-up new Call centers for EDM for scaling up seats.

- Strategize and drive Call center for MoM target achievement & data conversion.

- Strategize and execute projects for Call center efficiency improvement.

- Planning & managing outsourced Call center for business delivery.

- Lead forecasting and Call center planning.

- Interviewing & certifying outsourced Call center Team.

- Development & Training of Call center Team.

- Managing overall reporting & MIS for all performance parameters.

- Managing and tracking MoM data campaign-wise and performance.

- Ensuring proper scrubbing of data as per the validations before uploading to the Call Center CRM.

- Working closely with CRM and dialer team to align dialing strategy with business requirements.

- Planning campaign-wise staffing basis analysis of data inflow.

- Designing and roll-out of incentive plans at Call center. Track effectiveness on business output.

- Take business inputs from Call center interations and VoC and incorporate in customer processes.

- Adherence to audit & compliance. Keeping process and Call center compliant with TRAI and IRDAI distance marketing guidelines.

Women-friendly workplace:

Maternity and Paternity Benefits

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