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17/07 Sanika Bhatkar
HR at HDFC Life

Views:2668 Applications:51 Rec. Actions:Recruiter Actions:3

HDFC Life - Deputy Manager - Call center (4-5 yrs)

Mumbai Job Code: 721690

Job Location : Mumbai

Designation : Deputy Manager

Department : Ecommerce Digital Marketing

Sub Department : Call Center

Job Description :

- Planning & Managing outsourced Call center for business delivery.

- Lead forecasting and Call center planning.

- Strategize and drive Call center for MoM target achievement & data conversion.

- Strategize and execute projects for Call center efficiency improvement.

- Interviewing & certifying outsourced Call center Team.

- Development & Training of Call center Team.

- Managing overall reporting & MIS for all performance parameters.

- Managing and tracking MoM data campaign-wise inflow and performance.

- Ensuring proper scrubbing of data as per the validations before uploading to the Call Center CRM.

- Working closely with CRM and dialer team to align dialing strategy with business requirements.

- Designing and roll-out of incentive plans at Call center. Track effectiveness on business output.

- Adherence to audit & compliance. Keeping process and Call center compliant with TRAI and IRDAI distance marketing guidelines.

Candidate requirement :

- Any Graduate/Post Graduate with 4 to 5 years of experience of handling outsourcing call center management preferably in financial products. Online life insurance business management will be added advantage.

- Expertise in dialer management and CRM solutioning.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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