HDFC Bank - Unit Head - Trade Finance Operations

Role Objectives:

The CPU Unit Head is responsible for :

- Increase in the Quality and Quantity of the processing

- To strengthen staff knowledge and productivity.

- To acquire and enhance Knowledge / skill in Trade Finance

- To create Transparent and enjoyable working environment

- To support and strengthen Business and branches with Trade business

- To be in tune with market conditions and changes

Compliance with internal and external requirement

DESCRIPTION OF CORE/PRIMARY TASKS AND RESPONSIBILITIES :

1) Ensuring Day to Day activities are done :

- TO ensure that day to day activities to transaction processing are done. This requires floor management based on volumes in different units, vis--vis staff allocation. Ensure that all identified control points are checked. Ensure error free transaction processing flow, within agreed Turnaround time. Customer complaints are addressed in priority. Transactional exceptions are adequately approved as per Bank policy. Daily reports are checked to ensure controls are maintained.

2) Customer Interaction :

- Customer visits - both existing and new are visited for their Trade requirements along with the Business RM's.

- Visit to CPUT and different regions for standardization of processes, coordination among the Business requirement and the deliverance of the operations are monitored. To meet different business units across pan-India to be a support system for business for faster resolution of cases.

3) Process Review and Automation :

- Possibility of automation is explored and is raised to BPRG to ensure minimum inputting errors and faster processing at our end. The objective is to improve the service deliverance time and score over the competitors.

- Process re-engineering and periodic review to be conducted to ensure that we have best market practice in the business.

4) Interaction with RBI Auditors & Statutory Auditors :

- Interaction with the internal Auditors, RBI Auditors and the Statutory Auditors for Operations in the region. To ensure that all documents as requested is made available to them for their scrutiny and verification. Operation procedures and process need to be reviewed on a regular basis to ensure that all changes in the regulations have been incorporated and we are complying with all the statutory requirements.

5) Capital and Current account transactions :

- To ensure cases are checked with respect to FEMA regulations

- To help and support branches, business and customer with FEMA clarifications

- To co-ordinate and interact with Regulators for relevant approvals and clarifications

- To circulate the status and information to pan-India TF branches for all capital account transactions

- To maintain centralized data of all capital account transactions

- To develop software applications to enter all capital account transactions for easy maintenance of the records

6) Staff & HR Management and trainings :

1) Conduct regular training of staff on individual topics.

2) updating latest RBI circular or notification or FEMA guidelines with classroom training for staff to ensure that staff understand their work, what they are doing and why. To create staff base that will do multiple level of jobs and encouraged talent and enhanced their skills.

3) Mentoring in dept, so that each new joiner is completely trained in systems, adjusts to work atmosphere, learns about organization culture, etc

4) Job rotation on monthly basis, so that each staff knows each and every job and there is backup created within dept for each activity.

5) Additional responsibility is also allotted to senior staff members depending upon their experience and potentials.

6) Based on productivity, additional responsibilities, initiatives, etc devise monthly reward and recognition system within department as well as recommend to banks star award.

7) Conduct monthly review of productivity of each staff members. Analyze the same with different techniques and present to them for their study and improvement.

8) To ensure that proper Backup in form of Team leader is created to manage the department in temporary absence of Unit head.

9) Training the trainers and creating more trainers in the dept to manage the knowledge level within the department. This also ensures that staff is comfortable in handling the customer.

10) Regular Feedback to staff members on their performance and motivate them to better their current performance

STRATEGIC REVIEW AND ACTION :

- To increase the Business Knowledge

- Systematically creates a knowledge base and share vital learning's with peers & subordinates. To Possess and apply the understanding of own & other business units wherever required.

- To attend periodic meetings with Business teams to share and resolve mutual issues and take Customer feedback

- Customer Service - Responsive and quick to resolve internal/external customer issues. Anticipates what is important to the internal/external customer and delivers accordingly.

- Decision Making - To Display ability to take quick and effective decisions independently

- Planning - To prioritize & handle multiple responsibilities at the same time. Is able to execute own & team's deliverables by optimizing resources.

- Continuous Improvement - Works towards 'zero' defect and continuous improvement of work processes within the set guidelines. Constantly reviews important business parameters and initiates feedback for improvement. Understand the needs of team in order to improve upon the efficiency and effectiveness, by way of improvising the Process or changes in Application.

- Ownership and Accountability - Takes ownership for own and team's deliverables. Keeps abreast of ground realities through constant 360 degree feedback.

DESCRIPTION OF SECONDARY TASKS/ RESPONSIBILTIES

- Feedback - Gives direct, immediate and constructive feedback. Accepts feedback from his team/ peers regularly and acts on them.

- Training - Ensure that team receives/attends internal trainings held on Product as well as soft skills.

- Co-ordination - Liaise with internal service providers like BPRG, LSS, and Business Banking Ops to ensure that deliverables are given well within time.

- Influencing - Is able to influence others to follow the goals and objectives. Uses different influencing strategies and negotiating styles to fit the person

- Communication - Expresses self concisely and in an professional manner. Articulates communication (verbal & written) ensuring the message is received clearly and as intended

SUPPORT FUNCTIONS :

- Collaboration - to Invest time in new projects / other activities undertaken for the unit.

- Intervene and effectively resolves any conflict areas within department and with other departments

- To act as Motivator by organizing and participating different events within department

- To act as Support system for staff members within the unit and for new comers

- To understand cross-functions to ensure resolution of cases in totality.

- Being a part of adhoc projects undertaken by the Unit eg. System migrations, System enhancement, Productivity analysis, Trade Meets, Blood Donations etc.

- Organize staff picnic / get together.

- Five S implementation, housekeeping of records, etc